FAQs
Frequently Asked Questions
Products
Which purifier is right for my room?
As a rule of thumb: the Compact 3-Stage for bedrooms, dorms, and desks; the Large Room or Air Quality Monitor model for living rooms and open spaces (manufacturer-rated up to 1,095 sq ft); and the AP04 Smart Sensor if you want set-and-forget auto mode. Coverage figures are manufacturer ratings — for heavy use (pets, wildfire season), size up.
What does H13 HEPA mean?
H13 is a filter efficiency class defined by the European EN 1822 standard for high-efficiency particulate filters. Our purifiers use filters the manufacturer rates as H13-class, designed for fine airborne particles such as dust, pollen, pet dander, and smoke particles. We publish manufacturer ratings and don't make health claims — a purifier is not a medical device.
How loud are they?
All of our purifiers have dedicated sleep modes; the Compact 3-Stage runs as low as 24 dB — quieter than a whisper. At top speed you'll hear gentle airflow, comparable to a fan on low.
How often should I replace the filter?
Every 3–6 months for typical use — sooner with pets, smoke, or wildfire season. Replacement filters for each model are coming to the store soon; we plan to add an option to get them delivered on a schedule.
Shipping
How fast is shipping?
Free from US warehouses: 1–3 business days processing plus 2–5 days transit — most orders arrive in 3–8 business days. Full details on our Shipping page.
Do you ship to California, Alaska, or Hawaii?
Not at the moment — we currently ship to the contiguous 48 states (excluding California) and Washington, D.C. We're working on expanding.
Orders & Returns
What's your return policy?
30 days from delivery. Start a return by emailing aormaus@gmail.com and we'll send return instructions. Full details in our Refund Policy.
My order arrived damaged — what do I do?
Email us photos within 48 hours of delivery and we'll ship a replacement or refund you — your choice.
How do I track my order?
A tracking link is emailed when your order ships. You can also use the Order Look Up link in our menu.
Contact
How do I reach you?
Email aormaus@gmail.com any time — a real person replies within 24 hours, often faster.